Client Overview
Vick Khabra spent more than 15 years working as an industrial engineer in the pharmaceutical industry, specializing in supply chain operations that supported medication manufacturing, including life-saving and pediatric medicines. His experience gave him a strong foundation in operational systems, process improvement, and efficiency.
His wife, Navsharan, is a physical therapist who worked in school settings supporting children with special needs, including autism. Through her professional experience, she recognized the need for more individualized and intensive support tailored to each child’s needs.
Together, Vick and Navsharan saw an opportunity to combine their complementary backgrounds through Success On The Spectrum. They were drawn to the franchise’s focus on individualized, center-based ABA therapy and its mission to help children with autism reach their full potential.
Vick opened SOS Parsippany on May 17, 2024, followed by a second location in Livingston on February 1, 2025. Since launching the two centers, the couple has focused on growing the business, developing clinical talent, and improving the systems that support families and employees.
The Starting Point
Applying Engineering Expertise to Autism Care
Before entering the ABA therapy industry, Vick had spent more than 15 years working in pharmaceutical supply chain operations. His role involved supporting the systems and processes behind medication manufacturing, an environment where efficiency, coordination, and reliable operations were essential.
Although his professional experience was rooted in engineering, his wife’s work provided a different perspective on the needs of children with autism. As a physical therapist in school settings, Navsharan saw the importance of individualized support and the opportunity to make a greater impact through specialized care.
When they discovered Success On The Spectrum, they found a business opportunity that aligned with both their professional strengths and shared interest in supporting children with special needs.
The franchise model offered a way to enter the autism therapy industry while drawing on Vick’s operational expertise and Navsharan’s experience working with children. Their goal was to build a business that could deliver meaningful services while creating a foundation for long-term growth.
The Challenge
Scaling Two Centers While Maintaining Quality Care
Operating an ABA therapy center requires more than establishing efficient business processes. It involves building a qualified clinical team, supporting families, maintaining consistent operations, and creating an environment where children receive individualized care.
For Vick and Navsharan, expanding from one location to two introduced additional operational responsibilities. As the organization grew, they needed to strengthen their workforce, improve administrative systems, and support the professional development of employees.
Key priorities included:
- Managing multi-location operations: Operating centers in Parsippany and Livingston required systems that could support daily activities and maintain consistency as the business expanded.
- Developing clinical talent: Recruiting and retaining qualified professionals while creating opportunities for staff to advance into clinical and leadership positions became an important part of the organization’s growth.
- Improving operational efficiency: Vick’s engineering background encouraged a focus on streamlining administrative processes, reducing manual work, and improving communication.
- Maintaining a people-first culture: Financial growth needed to complement the organization’s commitment to individualized care, employee development, and positive experiences for families.
Approach
Building on an Established Franchise Model
Vick and Navsharan chose Success On The Spectrum because its focus on individualized, center-based ABA therapy aligned with their goals for the business.
Vick brought experience in supply chain operations, systems, and process improvement, while Navsharan contributed her background as a physical therapist working with children with special needs. Together, they approached the opportunity with complementary perspectives on operational management and client care.
They opened their first location in Parsippany in May 2024 and expanded into Livingston in February 2025, establishing a multi-location presence in New Jersey.
Investing in People and Clinical Development
Developing employees has become a central part of the organization’s approach. The business currently has four Board Certified Behavior Analysts (BCBAs) and nine BCBA practicum students and interns.
The organization has also created opportunities for employees to progress into new roles. Two former Behavior Technicians have advanced into office manager positions, while three others have enrolled in master’s programs in applied behavior analysis (ABA) and progressed into BCBA practicum and internship roles.
Navsharan has also completed her master’s degree in ABA and her internship requirements and is preparing to become a BCBA. Her continued clinical development strengthens the couple’s combined operational and clinical expertise.
These efforts reflect an emphasis on building internal talent and creating opportunities for employees to develop their careers within the organization.
Using Technology to Improve Operations
Drawing on his engineering background, Vick continually looks for ways to improve systems and reduce operational inefficiencies.
The organization is embracing technology and creative solutions to streamline administrative processes, improve communication, and reduce manual work. The aim is to make daily operations more efficient so employees can dedicate more attention to the children and families the centers serve.
By focusing on both people and processes, Vick and Navsharan are working to build an organization that can grow without losing sight of its service mission.
Timeline
Alongside this growth, the business continued investing in clinical talent, employee advancement, and operational improvements to support its developing organization.
Results — Revenue Growth
Operational Impact
Applying Engineering Principles to Business Growth
Vick's 15-plus years in pharmaceutical supply chain operations provide a foundation for improving systems, efficiency, and coordination across the organization. He continues to explore ways to simplify processes and improve the experience of employees and families.
Establishing a Two-Location Business
With centers in Parsippany and Livingston, the organization has expanded its reach across New Jersey. In 2026, the two locations surpassed $2.1 million and $1.2 million in gross revenue, respectively.
Creating Career Advancement Opportunities
Former Behavior Technicians have progressed into office management and clinical training pathways. These opportunities help employees develop new skills and pursue longer-term careers within the organization.
Strengthening Clinical Expertise
With four BCBAs, nine practicum students and interns, and Navsharan preparing to become a BCBA, the organization is investing in its clinical workforce and future leadership capabilities.
Improving the Employee and Family Experience
Technology and process improvements are helping streamline administrative work and communication. The objective is to reduce operational burdens so staff can focus more of their time and attention on the children they serve.
CEO Perspective
Vick Khabra’s journey demonstrates how experience from one industry can provide a valuable foundation for building a business in another.
After more than 15 years in pharmaceutical supply chain engineering, he brought his knowledge of systems, efficiency, and process improvement into the ABA therapy industry. Alongside Navsharan, whose experience as a physical therapist helped shape their understanding of the needs of children with special needs, he established two Success On The Spectrum centers in New Jersey.
Their growth has extended beyond revenue. The organization has developed career pathways for employees, strengthened its clinical team, and embraced technology to improve operational efficiency.
With both locations generating millions in annual gross revenue and a growing team of clinical professionals, Vick and Navsharan are building an organization designed to support continued growth while keeping quality care and employee development central to its mission.
Watch Their Story
Takeaway
Vick Khabra’s journey shows how professional experience, complementary expertise, and a commitment to people can come together in an ABA franchise.
His background in pharmaceutical supply chain engineering provided a foundation for improving systems and operations, while Navsharan’s experience as a physical therapist helped shape their shared commitment to individualized autism care.
Through Sos Franchising, the couple established centers in Parsippany and Livingston, New Jersey, with reported 2026 gross revenue exceeding $2.1 million at Parsippany and $1.2 million at Livingston. They have also prioritized employee advancement, clinical development, and technology-driven operational improvements.
Their story reflects an approach to franchise ownership that combines business growth with investment in people and a commitment to building a sustainable organization that supports children with autism and their families.
Client Profile
Background & Ownership
Investment & Complexity
